TERMS AND CONDITIONS

Introduction

By accessing this website, we assume you accept these terms and conditions. Do not continue to use www.homegoodsuk.co.uk if you do not agree to all of the terms and conditions stated on this page.

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User Comments

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Home Goods UK does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Home Goods UK, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Home Goods UK shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

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Home Goods UK reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

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License

Unless otherwise stated, Home Goods UK and/or its licensors own the intellectual property rights for all material on www.homegoods.co.uk. All intellectual property rights are reserved. You may access this from www.homegoodsuk.co.uk for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from www.homegoodsuk.co.uk

• Sell, rent or sub-license material from www.homegoodsuk.co.uk

• Reproduce, duplicate or copy material from www.homegoodsuk.co.uk

• Redistribute content from www.homegoodsuk.co.uk

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Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

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iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

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Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

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Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

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Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

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Delivery and Return Policy

We offer free delivery on all orders. If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund. The product must be in its original condition and packaging to be eligible for a return. Contact us HERE with details of why you want to return the goods. We will get back to you with further instructions on how to return the goods or rectify your issue. You send the product back to us. Once we’ve received the goods and ensure all is in order, a refund will be processed within 14 days. Please refer to our Return Policy for detailed instructions on how to process a return.

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Refund Policy

Once goods are received back to us in the original packaging and no damage, missing parts, or modifications have been made to the goods, then your refund will be issued. In some cases, this can take up to

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Missing parts or damaged goods

If your item appears to be missing any parts, please contact us within 30 days of delivery. When contacting us, please ensure you include the item name and code, along with the part you believe to be missing. If any item is found to be damaged upon arrival, please contact us using the contact form. We will then assist and provide you the information required, along with ways we can resolve the issue at hand.

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Unwanted goods

If an item has been incorrectly ordered or is no longer wanted and you are a consumer, you can exercise your 30-day “cooling off” rights. If you are a consumer, you may have the legal right to cancel the contract (“cooling off”) within 30 days of receiving the goods. If so, you must send us a clear statement saying that you wish to cancel and then send the goods back to us at your expense within 14 days thereafter. Items should be returned to us unused and boxed as new and in the same manner as per received in the original packaging. If you'd like us to collect the item(s), please contact our customer service to arrange a collection (available only for UK Mainland). Please note that a collection fee will apply, which will be deducted from your refund. The exact cost will be provided when we schedule the collection with you. We will send you a refund for the returned goods less damage caused by unnecessary handling within 14 days of receiving the goods back or at least proof that you have sent them.

Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.

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Post delivery?

f the goods supplied are faulty, we can help you with the following options:

• Refund/partial refund/replacement parts/full replacement, within the first 30 days after the day on which the goods were delivered.

• Replacement parts/full replacement if available, after 30 days and within 12 months from delivery for electrical items and 6 months for non-electrical items.

For electrical goods within the first 12 months from delivery, and for all other goods within the first 6 months, we will assume that the fault was present at the time of delivery.
Kindly provide photographic or video evidence of the fault where applicable, and we will do our best to assist you.

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Cancelling Orders Before Accepting Delivery

If you wish to cancel an order before you accept delivery, please contact us as soon as possible on 07516 783436. If it has not been dispatched we will cancel the order and refund the value of the item(s). However, due to our 24-hour dispatch turn around, we cannot guarantee that your order won’t have been sent out by the time you contact us.

It may be possible to stop a delivery and return to sender directly with the courier in your online tracking portal.

If your order has been dispatched, please refuse delivery, If you haven’t refused delivery and are a consumer, you may still have the right to return the goods in return for a refund. See above under “Unwanted Goods”.

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Accepting Orders

At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.

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Fair Use

If we notice an unusual pattern of returns activity that is far out of the ordinary or if we have reasonable suspicion of abuse and fraud on the part of the customer or trader, we reserve the right to reject the order with reference to this ‘Fair use’ clause.

Grounds for rejection will be based on several non-discriminatory criteria. This includes but isn’t limited to:
- Excessive frequency of returns in relation to order frequency
- Consistent alleged missing or faulty parts/goods
- Using false or fraudulent identity

When we identify a customer that has systematically and consistently exhibit this behaviour, we will evaluate on a case-by-case basis whether the customer’s order should be cancelled and we reserve the right to refuse to enter into contract with the customer in question and/or pause the customers ability to buy from Home Goods UK either temporary or indefinitely.

The order is accepted and a binding legal contract is formed when we send a dispatch email and this clause does not prevent customers from returning goods purchased.

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Contact Us HERE for any further questions you may have

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