12-Month Warranty on Electrical Products

We provide a 12-month warranty on all electrical products from the date of delivery.

This warranty covers manufacturing defects, faulty workmanship, and electrical component failures that occur during normal domestic use.

The warranty does not cover:

• Accidental damage
• Misuse, neglect, or improper installation
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage caused by modifications, repairs, or alterations carried out by unauthorised persons
• Commercial or business use unless specifically stated otherwise

If a fault develops within the warranty period, please contact our customer service team with your order number, a description of the fault, and supporting photographs or videos where applicable. We may offer a repair, replacement, replacement part, or refund in accordance with your statutory rights.

 

6-Month Warranty on Non-Electrical Products

We provide a 6-month warranty on all non-electrical products from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship under normal domestic use.

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by misuse, neglect, improper assembly, or improper maintenance
• Weather-related deterioration where products have not been cared for in accordance with the manufacturer's instructions
• Cosmetic damage occurring after delivery
• Commercial or business use unless specifically stated otherwise

If a manufacturing defect arises within the warranty period, please contact us with your order number and supporting photographs. We will assess the issue and provide an appropriate remedy, which may include replacement parts, product replacement, or a refund where applicable.

 

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer service team and provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the fault
• Your contact details

We aim to review all warranty claims promptly and may request additional information where necessary.

 

Your Consumer Rights

This warranty is offered in addition to your statutory rights under applicable consumer protection laws. Nothing in this warranty affects your legal rights as a consumer.